The Dancer’s Warehouse DOES NOT REFUND for change of mind purchases.
We understand that sometimes you may purchase the wrong size or style and we will offer an exchange under the following conditions:
All returns and exchanges for online purchases must be accompanied with a return authorization number, & original purchase receipt.
Contact us at thedancerswarehouse@gmail.com to request an authorisation number.
There are No Returns On: tights, undergarments, socks and wigs (unless deemed faulty).
All items are covered by a 14 day manufacturer’s warranty.
If you wish to return a product for repair or replacement please contact us for further details prior to returning the item(s).
Any item(s) returned without our authorisation or without our prior knowledge will not be accepted and you will be responsible for any return postage costs incurred.
The Dancer’s Warehouse reserves the right to assess a damaged product and choose to repair minor damage.
If damaged items need replacing we will exchange for another item of the same, unless the item is unavailable. In which case you will be notified and given the option of another choice or refund. You will not be charged for return freight in this case.
All sales are final and we are unable to accept any products back for return once it has been processed, once it has been opened or used, unless the item is faulty. In this instance we reserve the right to replace the item with the same product or one of a similar specification if the original item is no longer available.
In special, extreme or very unusual circumstances we may approve an item for return. Any items that are accepted for return, (other than those items that have been returned under warranty), are subject to a 20% restocking fee and the item must be received in as new condition and with all the original packaging and instructions intact, once an item has been handled or used it cannot be returned. Further costs may be incurred if the packaging is damaged or the item cannot be offered for sale as a new item. Any shipping costs incurred for the return of any product is not refundable.
When returning an item please ensure it is well packed to prevent transit damage, and the items are insured against loss. We will not be held responsible for any returned items that are lost or damaged. If an item is lost you will need to seek compensation or lodge a claim directly from the shipping or postal company concerned. If required we will provide a copy of your invoice to help support your compensation claim.
Postage charges for exchanged and returned items (unless deemed faulty) must be paid by the customer and are not free
The Dancer’s Warehouse uses Australia Post for shipping. Please be aware that it can take up to 10 days for parcel delivery.
Once we have posted your parcel it is in the hands of Australia Post and we cannot be responsible for delivery of the parcel or the time it takes to be delivered.
If you request parcel to be left in a safe space, you are responsible for parcels not delivered safely or securely.
